FAQ - Crypto and Fiat Wallet JEX WALLET

Please check if the address is correct. This wallet requires 3 confirmations (3 blocks). Also, it may take some time if the delivery fee of the sender is low. Please check the fee before sending.

Please check if the delivery address is correct.

You can check the delivery status at https://www.blockchain.com/ja/explorer, so please enter the address and search. The number of confirmations (number of blocks) on the receiving side until reflected in the wallet is different. With Bitcoin, new blocks are added to the blockchain approximately every 10 minutes. One block may take 1 minute or 30 minutes or more. Transactions with high fees may be prioritized due to traffic, and it may take some time to send.

Please check your balance.

If you are over 20 years old, you can open an account.

Please upload a clear pictures at the time of application. If unclear, please re-submit.

You need more than 6 months. ID less than 6 months is not valid.

Please apply with your passport. Certificates with a face photo for Japanese people (license, my number card) Foreigners residing in Japan are also accept with special alien registration certificates.

Please check if your email address is correct. Also, please check your junk mail settings and junk mail folder. If it does not help, please contact support.

Please go to the page for lost password and reissue by following the procedure.

A verification email will be sent automatically after account registration is complete.

1) If you entered an incorrect email address during registration

2) If the spam filter automatically blocks the email, we cannot deliver the email.

Please check the settings of junk mail and the junk mail folder. If you cannot confirm the authentication mail, please send e-mail to support and request to reissue the authentication email.

To register for a JEX WALLET account, click “Member Registration” at the top of the website and enter the relevant information.

Up to 10 BTC per day.

Daily limit is 20,000 USD (24 hours from purchase time) User monthly limit 50,000 USD (30 days from purchase date) Passport must be attached when entering card information. Attachment of passport is required for each email address. If you have the same email address, you do not need to attach your passport.

Please login by entering your e-mail address and password from the login page.

My Account is the first page you see when you login.

You can check balances, transaction history, account information, and details of security tools.

For cross-border payment and ATM withdrawal, there are rare cases where a payment transaction error occurs between banks in Country A and Country B. In this case, the balance of your account may temporarily decrease, but it will be restored after waiting for a certain period.

Please check if the address is correct. This wallet requires 3 confirmations (3 blocks). Also, it may take some time if the delivery fee of the sender is low. Please check the fee before sending.

Please check if the delivery address is correct.

You can check the delivery status at https://www.blockchain.com/ja/explorer, so please enter the address and search. The number of confirmations (number of blocks) on the receiving side until reflected in the wallet is different. With Bitcoin, new blocks are added to the blockchain approximately every 10 minutes. One block may take 1 minute or 30 minutes or more. Transactions with high fees may be prioritized due to traffic, and it may take some time to send.

Please check your balance.

Transactions in progress cannot be canceled.

Basically, please withdraw with a debit card or transfer between wallets.

Depending on the recipient country and the receiving bank, it is possible to send money within 2 to 5 business days.

In addition to our examination, we may not be able to send money due to examination of banks, relay banks, and receiving banks. In that case, please understand. If the transfer bank or the receiving bank refuses to transfer the money, it may take some time before the money is refunded.

Minimum remittance is over 2,000 USD. Please contact us as we will screen any large amounts to be remitted.

Transfer between JEX WALLET members will be instant.

JEX WALLET does not provides services in specific jurisdictions such as Cuba, Sudan, Syria and North Korea. We provide most countries except those on the United Nations Security Council sanctions list.

There is no limit for withdrawals by bank transfer in Laos. However, when sending a large amount of money to a domestic bank from overseas, it may be possible to confirm the source of the funds and to notify the financial institution of the country concerned.

The minimum withdrawal amount for bank withdrawals is 100 USD. The minimum withdrawal amount other than bank withdrawal is 10 USD.

We will process it within 1 business day after applying for withdrawal. After processing, it usually takes about 3-5 business days to receive.

To withdraw money from a bank, first enter the bank information for withdrawal from the “Bank Account” tab on My Page and register the bank account information.

After registering the account, after selecting the account from the “Withdrawal-Banking” tab, input the withdrawal amount and confirm your identity, then the withdrawal application is completed. Bank withdrawals usually take about 3-5 business days.

After logging in, proceed to “Deposit-Banking” to check the JEX WALLET bank account information regarding bank deposit.

If the payment is not reflected after 5 business days, please check the status of the transfer to the bank that sent the money.

If you are satisfied with the transfer, please send a copy of your transfer receipt to support. We will notify the customer after checking.

There is a 1% charge when you deposit by bank transfer. However, the bank may deduct fees or intermediary bank fees. In that case, the amount less than 1% fee will be reflected.

In case of Bitcoin or USDT, the deposit will be instant.

For overseas bank deposits, it usually takes 3-5 business days. After receiving the money transfer information from the bank, the funds will be reflected in your account.

The minimum deposit amount is 100 USD.

This amount is subject to change without notice.

After logging in, proceed to “Deposit-Bank” to check the JEX WALLET bank account information related to bank deposit.

No. You cannot cancel a request that is being processed.

In order to transfer funds within JEX WALLET between individuals and receiving the funds, it is easy and convenient to receive the funds simply by giving the email address registered in JEX WALLET to the other party.

For cross-border payment and ATM withdrawal, there are rare cases where a payment transaction error occurs between banks in Country A and Country B. In this case, the balance of your account may temporarily decrease, but it will be restored after waiting for a certain period.

For cash withdrawal from ATMs and shopping using cards, the difference from the amount corrected later may be charged due to the exchange rate. Invoices for such difference are stated in the card user agreement in advance for card users, and mainly occur when the billing date and payment date of the card member merchants are different.

Please contact support and apply for card suspension. There is a separate charge for reissuing the card. Please refer to “Debit Card Fees”.

It usually takes 3 business days. We perform a predetermined examination for each charge.

You can charge from $1. There is a handling charge for each charge.

Please refer to the ATM operation method.

Please perform the reissue procedure. There is a separate charge for reissuing the PIN code. Please refer to “Debit Card Fees”.

If you make a mistake three times, your card will be locked. Please contact support. There is a separate charge for reissuing the PIN. Please refer to “Debit Card Fees”.

Your debit card is your own bank account. There is no maximum deposit limit.

Yes. At any VISA member stores.

The daily usage limit is $20,000 and the number of ATM withdrawals is limited to 10 regardless of the amount. ATMs have a withdrawal limit. Also, please note that withdrawal may be suspended if ATM is operated continuously or due to VISA or ATM security. Please refrain from ATM operations every second or every few minutes. Resets at UTC+0.

Yes. Please note that some sites may not accept foreign-issued cards or debit cards.

3 to 8 weeks (Please note that it may take longer due to postal conditions.)

Please enter the data so that information does not differ from the ID card. After signing, upload the file and courier the original to the designated address.

The JEX WALLET card can be paid at participating stores around the world and cash can be withdrawn from affiliated ATMs.

You can apply for free (a separate shipping fee will be charged) and you can charge your JEX WALLET account balance to your JEX WALLET card at any time.

Please check “Debit Card Fees”.

Fees do not include spreads. Price difference increases when volatility is high

JDB accounts have an annual account maintenance fee of $100. It will be automatically deducted from the account in the month of issuance (month of expiration). Please note that your account will be suspended if there is not enough funds in your account. Please refer to “Debit Card Fees”.

The transfer fee between JEX WALLET individuals is 0.5%. However, there is a 2% charge when you send digital USD to a merchant.

*For details of fees, please refer to the fees page.

The fee is 3% + USD35.

*For details of fees, please refer to the fee page.

Although we take every precaution to ensure security, there is no guarantee against theft due to hacking. We recommend that customers store crypto currency in a safer hard wallet. In this wallet, we recommend that you convert from virtual currency to Fiat.

Although we take every precaution to ensure security, there is no guarantee against theft due to hacking. We recommend that customers store crypto currency in a safer hard wallet. In this wallet, we recommend that you convert from virtual currency to Fiat.

The money is segregated and safely stored at the bank.

Weekdays from 11:00 to 17:00 (Laos time)

Support is available 24 hours a day. Reply will be during business days.

Saturdays, Sundays, and holidays in Laos are closed. We will inform you about the year-end and New Year holidays and summer vacation separately.

Interest will be prorated according to the number of days you have deposited and will be credited to your account twice a year at the end of June and December.

Yes. The annual interest rate is 1.5%.

It is an electronic wallet.

A member store that can make payments using the JEX WALLET system. For more information, please contact support.

It is a sales agent of JEX WALLET. We will issue the advertising code. For more information, please contact support.

It is recommended for customers to set two-step verification to improve security.